Services // TECHNICAL SUPPORT
Technical Diagnosis
Not sure what is wrong? We will investigate and recommend the next step.
Up to 45 minutes of investigation with a diagnosis, likely cause, recommended solution and price to proceed.
✓ Clear scope✓ Upfront pricing✓ Service report
Common problems
When this service is the right fit.
- Not sure what is wrong? We will investigate and recommend the next step.
Included
What you’re purchasing.
- Defined service scope
- Technical investigation
- Work performed within the purchased scope
- Post-service verification
- Professional service summary
Scope protection
If the problem is bigger than the service.
We stop, explain what we found, and provide the next step and price before performing material out-of-scope work. No surprise invoices.
- Work materially outside the purchased service scope
- Third-party fees or paid licenses
- Unrelated issues discovered during service
Not sure?
Tell us what’s happening.
If you’re not certain this is the right service, use Get Tech Help and we’ll route you to the best starting point.
Get Tech Help →